FAQs

What’s the purpose of Tellaverse?

Tellaverse is an IRL Communication Company

What is a Tell?  What is a Verse? 

A Tell is an NFC enabled sticker.  A Verse is linked digital content, typically a short video. 

What are the Tell dimensions?

A Tell Mini is 1.5" and a standard Tell is 50mm, almost 2".
Tells are not washable.  

Why do I need to upload a photo that is larger than the Tell I receive?  What’s the purpose of the green safe line?

To get your photo to the Tell’s edge, we need to cut off a little of the fabric that contains your uploaded image.  Since a portion of the Tell will be inserted into a non-visible cavity, the total Tell image will not be visible.  The purpose of the safe line is to guide you to what portion of the Tell should be visible. 

Do I “Claim the Tell” If I am giving the Tell as a gift?

The person that is controlling the Tell is the person claiming the Tell.  If you are giving the Tell as a gift, you should typically let the recipient claim the Tell.  

For the first time, how do you input the web address linked to your Tell?

The first time an unclaimed Tell is tapped,  you will be asked to log into your account to Claim the Tell.  If you claim the Tell, you will be able to log into Tellaverse, name your Tell and link your Tell to a web address or uploaded content.

How do you swap out the web address of your Tell?

Login to your Tellaverse Tell account and input a new web address.  That’s it.  Your Tell will update in real time. 

Online Order Return Policy

Tellaverse is committed to providing its customers with quality products and exceptional service.  Tellaverse will accept returns requests for non-customized merchandise for 7 days.  As is typical with customized products, we aren't able to accept returns for the Tells, but we’ll work hard to ensure your satisfaction. Since some products are a combined purchase of a Tell and apparel, we’ll provide refunds for the apparel portion of the purchase.  Customer will be responsible for all freight and shipping charges on items returned that are not the result of Seller's error.

Please allow 14 business days for your return to be processed. Any Approved Credit will show up on your credit card statement within 1 to 2 billing cycles.

What is my turnaround time?

Typically 7 days, plus shipping time.  If you have a specific event or deadline let us know though.  We will go above and beyond to try and meet all realistic deadlines.

What is “resolution”?  What resolution should my photo be for uploading?

Raster images like photos are comprised of pixels or dots of colors.  High resolution means there are many dots per inch.  Please aim for 300 dpi at the desired image size.  Since the size of our Tells are small (approx.. 2.5”) we can accept photos with a lower resolution but the non-refundable Tells will not be as clear and crisp as higher resolution photos.  Lower resolution images appear fuzzy, jagged, and blurry. 

The recommended photo quality for sublimation is 300 dpi. The image should be at imprint size or larger, and saved as a high resolution bitmap image, such as .JPG, .TIF, .GIF, .PNG, .PSD, or .BMP. Bitmap images that start out as low resolution graphics cannot be saved at a higher resolution.